How to Return/Exchange
Returns & Exchanges Made Simple
Thank you for shopping with Victoria’s Secret. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise or exchange your items within 90 days of purchase. Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. Merchandise returned after 90 days may be exchanged or refunded in the form of a merchandise credit.
You can return or exchange your online and catalogue purchases at Victoria’s Secret stores. Simply bring your item(s) to a store near you and we will gladly process your request. Don't forget your invoice! (At this time, returns and exchanges can only be accepted at stores in the U.S. and U.S. Territories.) For a list of store locations, click here.
If you received your item as a gift, simply follow the instructions above and we will provide you a refund in the form of a merchandise credit or complete your exchange.
In select stores, a government-issued ID is required for all returns and exchanges. Victoria’s Secret will electronically scan this ID for the sole purpose of preventing return abuse. Victoria’s Secret does not sell the information obtained through this process. To obtain a copy of your store return history, you may contact The Retail Equation at 800-652-2331 or visit their web site at www.theretailequation.com.
Exchange By Phone
Call us at (800) 411-5116. You will be charged for the replacement merchandise and we will cover the cost of standard shipping for your exchange. Upon receipt of your return, we will credit you for the returned items. Please leave the Exchange Section of your Return/Exchange Form blank to avoid a duplicate shipment.
Place your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow 14 days for us to receive and process your request. A Return/Exchange Form is included with every package. If you do not have the original invoice, a printable Return/Exchange Form is available here. You can fill it out online and then print it, or print out a blank form and complete it by hand.
If you received your item as a gift, simply check the box on your Return/Exchange Form indicating you are returning a gift and provide your shipping information. We will gladly send you a refund in the form of a merchandise credit, or complete your exchange. If you are exchanging for merchandise of higher value, please include payment for the remaining balance.
Unfortunately, gifts purchased in a Victoria's Secret Store must be returned to a store. For a list of store locations, click here.
For your flexibility, return labels from two carriers are provided for use on all domestic orders. When you choose our pre-paid return label option, we will deduct $5.99 from your refund for return Shipping & Handling costs. Please see label instructions for additional details. As always, retain your Order Summary and Tracking Number for reference.
U.S. Postal Service Return Label
Send your package back by placing it in your mailbox or drop it off at any post office.
UPS Return Label
Take your package to a UPS drop-off location or give it to any UPS driver.