How to Return/Exchange
Returns & Exchanges are easier than ever. Now you can return items from your mailbox or in our stores!
By Phone
Call us at (800) 888-1500. You will be charged for the replacement merchandise and we will cover the cost of standard shipping for your exchange. Upon receipt of your return, we will credit you for the returned items. Please leave the Exchange Section of your Return/Exchange Form blank to avoid a duplicate shipment.
By Mail
Place your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow 30 days for us to receive and process your request. A Return and Exchange Form is included with every package. If you are unable to locate your Return and Exchange Form, please download a new form. You can fill it out online and then print it, or print out a blank form and complete it by hand.
For your flexibility, return labels from two carriers are provided for use on all domestic orders. When you choose our pre-paid return label option, we will deduct $5.99 from your refund for return Shipping & Handling costs. As always, retain your Order Summary and Tracking Number for reference. Please see label instructions for additional details.
U.S. Postal Service Return Label
Send your package back by placing it in your mailbox or drop it off at any post office.
UPS Return Label
Take your package to a UPS drop-off location or give it to any UPS driver.
Please retain the applicable tracking number from your return label to track your package. To track your package visit:
UPS – www.ups.com
U.S. Postal – www.tracking.smartlabel.com
In Store
Buy online/catalogue & drop off returns in store (within the U.S. and Puerto Rico). Here’s how:
- Bring your items to a store near you. Don’t forget your invoice! Our sales associates are unable to process a return or an exchange without an invoice.
- An associate will accept your return and give you a drop-off receipt.
- You will receive credit once your return is received and processed by our fulfillment center.
