Customer Service
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Top Questions
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Ordering and Shipping
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Returns and Exchanges
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Quick Help
Frequently Asked Questions
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My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call (800) 411-5116 or email customercare@victoriassecret.com
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What is your Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.
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I received an eGift Card in an email. What is it? How can I use it?
eGift Cards can be redeemed towards any online purchase. To activate your eGift Card, you must be registered and signed in to Your Account at VictoriasSecret.com. After you're signed in, just click on the link that appears in your eGift Card email. If you can't click on the link, cut and paste the link into your browser. When activating your eGift Card, make sure your email address matches the address where your eGift Card was delivered (it does not have to match the email address in Your Account).
As you add items to your shopping bag, we'll deduct the cost based on the balance of your eGift Card. Your final eGift Card balance will be visible at Checkout or you can check your balance anytime just by signing in to Your Account.
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How can I pay my Victoria's Secret Angel Card bill online?
You can pay your Victoria's Secret Angel Card in stores or online at www.vsangelcard.com. You can also make a payment by phone by calling (800) 695-9478 or TDD/TTY (800) 695-1788 Monday - Saturday, 8:00 am to 9:00 pm EST. There is a $15 fee to pay by phone.
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When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.
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How can I use an Offer Code online?
To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, eGift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
More Frequently Asked Questions
Check Order Status
To check the status of your order, you must be logged-in to your account or you must have your order number and e-mail address.
Check the status of your order
Your Account
Register with VictoriasSecret.com to enjoy personalized services, including online order status, wish list, exclusive emails, address book, 1-step express checkout and gift reminders.
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